Refund policy
Return & Refund Policy
At PajamaNest, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
1. 30-Day Returns
You may return eligible items within 30 days of delivery for a full refund or exchange.
2. Return Conditions
Items must be:
- Unused and unwashed
- In original condition
- Returned with original packaging when possible
Used, damaged, or personalized items are not eligible unless they arrive defective.
3. Free Returns
We offer free returns on eligible orders. Contact us before sending your item back.
4. Refunds
Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos. We'll resolve the issue promptly at no extra cost.
6. Order Cancellations
Orders may be canceled before shipment. Once shipped, please follow our return process.
7. Contact Us
PajamaNest.store
📍 2285 Rue St Mathieu Suite 105, Montréal, QC H3H 2J7, Canada
📞 (855) 987-5440